This policy explains how we respect your right to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act (Cth).
We provide a range of broker services in the credit and financial services industry. This includes products and services such as home loans and car finance and supporting services.
Your personal information
When we refer to personal information, we mean information or an opinion from which your identity is apparent or can reasonably be ascertained. The personal information we hold about you may also include credit information. Credit information is a sub-set of personal information and is information, which is used to assess your eligibility to be provided with finance. It may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies (CRBs).
What information do we collect?
Your personal information and its protection are of utmost importance to us. We will collect personal information when we do business with you. Personal information held by us may include your name, age or date of birth, current and previous addresses, telephone or mobile phone number, email address, bank details, professional job title or occupation, driver’s licence number and financial details. We may hold details of products and services you have acquired from us or have enquired about (including their status), together with any additional information necessary to deliver those products and services and to respond to your enquiries.
If you choose not to provide certain personal information, our ability to assist you may be limited.
(i) we may not be able to provide you with the services you require or the level of service on which we aim to offer; (ii) we may be unable to tailor our offering to your preferences; and/or (iii) your experience of our offering may not be as enjoyable or as useful.
You may need to provide personal information about other individuals to us (e.g. about your authorised representatives, co-borrowers, spouses and other related parties). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.
How do we use your information?
We will use your personal information:
- to conduct our business
- to manage our business relationships with you and with others, including our Credit Providers
- to complete a transaction on your behalf
- to provide you with information about our products and services.
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
You can unsubscribe by notifying us or following the unsubscribe links in our electronic marketing and we will no longer send information to you.
How do we hold and protect your information?
We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time. In some instances, we may use the offshore or overseas services to assist with our business, this includes but is not limited to data processing, document collection and management, data storage centres, administration and back office processing units. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or exposure. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Will we disclose the information we collect to anyone?
We do not sell, trade or rent client lists or personal information to any third party. We will disclose personal information about you to our credit providers and agents where it relates to our credit assistance.
In all cases we will only disclose that information that is strictly required and take all reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.
Otherwise, we will not disclose personal information unless you consent, we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We may use external organisations for customer enquiries; mailing operations; billing and debt-recovery functions; information technology services; marketing and telemarketing; market research; and website usage analysis. This means we disclose your personal information (such as name and address) to them. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
your authorised representatives or legal advisers (e.g. when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors, and lawyers; organisations who manage our business, marketing and corporate strategies and/or sponsors or promoters of any competition that we conduct to promote our services; credit-reporting bodies and fraud-checking agencies; credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing); funders and agents (to assist us to provide services to you); Australian Banks, non-bank lenders, and providers of credit, financial, or insurance services; mortgage insurers and title insurers; other comparison sites, mortgage brokers or providers of investment finance, or credit (where legal for us to do so); the police or other relevant authorities or enforcement bodies; government and regulatory authorities or organisations (such as our External Dispute Resolution Scheme or ASIC, as required or authorised by law).
Sharing with Credit Report Bodies (CBRs)
We may disclose information about you to a CRB when you are applying for credit, you have obtained credit from us, or if you guarantee or are considering guaranteeing the obligations of another person to us. When we give your information to a CRB, it may be included in reports that the CRB gives other organisations (such as other lenders) to help them assess your credit worthiness. Some of that information may reflect adversely on your credit worthiness, for example, if you fail to make payments or if you commit a serious credit infringement (like obtaining credit by fraud). That sort of information may affect your ability to get credit from other lenders.
Transfer of information overseas
In order to supply you with an efficient service and pursuant to the Australian Privacy Principles, we may transfer personal information we have collected about you to someone in a foreign country only if permitted to do so under the Australian Privacy Principles. You should note that while they will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
We will not share any of your credit information with a credit reporting body, unless it has a business operation in Australia.
How can you access, update or correct the information we are holding?
If you believe that we are holding inaccurate, incomplete, irrelevant or out of date data about you, you may ask us to correct it. You can make a request for access to or correction of your personal information by contacting us anytime.
In some limited circumstances we may need to refuse access to your information or refuse a request for correction. If this is the case, we will advise you as soon as possible after your request and provide you with our reasons for the refusal.
What happens if you are not happy with how your information is handled?
By asking us to assist you, you consent to the collection and use of the information you have provided to us for the purposes described above.
By providing your email address or by clicking submit on any online application, calculator, tool, or query, you consent to receiving notices and other documents from us by email to the email address provided, and understand that if you provide this consent: we may no longer send you paper copies of notices and other documents; and you should regularly check your email address for documents. You also confirm that you have the facilities to print any notice or document that we send you by email, if desired.
For more information on your privacy rights please visit www.privacy.gov.au
DISCLAIMERS AND COMPARISON RATES
Each comparison rate is based on $150,000 over 25 years. WARNING: These comparison rates apply only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. Comparison rates for Interest Only Fixed Rate home loans are based on an initial Interest Only period equal in length to the fixed. Comparison rates for Interest Only Variable home loans are based on an initial 5 year Interest Only period.
Your full financial situation would need to be reviewed prior to acceptance of any offer or product.